Local
Ombudsman
A state agency that investigates complaints made by or on behalf of persons in nursing facilities, continuing care retirement communities and assisted living facilities and for persons receiving community-based services, such as home health and personal care.
Long Term Care Ombudsman, Urbanna
Bay Aging
P O Box 610, Urbanna, VA, 23175
Main:
(804) 758-2386
Toll Free:
(800) 493-0238
Fax:
(804) 758-5773
Long Term Care Problem Assistance
Central Virginia Alliance for Community Living, Inc.
501 12th Street, Lynchburg, VA, 24504
Main:
(434) 385-9070
Toll Free:
(866) 255-6868
Fax:
(434) 385-9209
Long Term Care Problem Assistance
Eastern Shore Area Agency on Aging, Community Action Agency
5432 Bayside Rd, Exmore, VA, 23350
Main:
(757) 442-9652
Toll Free:
(800) 452-5977
Fax:
(757) 442-9303
Long Term Care Problem Assistance
Encompass Community Supports
15361 Bradford Road, Culpeper, VA, 22701
Main:
(540) 825-3100
Fax:
(540) 825-0392
Long Term Care Problem Assistance
Healthy Generations Area Agency on Aging
460 Lendall Lane, Fredericksburg, VA, 22405
Main:
(540) 371-3375
Toll Free:
(800) 262-4012
Fax:
(540) 371-3384
Ombudsman
JABA (Jefferson Area Board for Aging)
674 Hillsdale Drive Suite 9, Charlottesville, VA, 22901
Main:
(434) 817-5222
Toll Free:
(833) 559-2428
Fax:
(434) 817-5230
Long Term Care Problem Assistance
Local Office on Aging (LOA)
4932 Frontage Road NW, Roanoke, VA, 24019
Main:
(540) 345-0451
Toll Free:
(888) 355-6222
Fax:
(540) 206-0002
Local Ombudsman
Piedmont Senior Resources Area Agency on Aging, Inc.
5339 East Colonial Trail Hwy, Burkeville, VA, 23922
Main:
(434) 767-5588
Toll Free:
(800) 995-6918
Fax:
(434) 767-4608
Long Term Care Ombudsman
Prince William Area Agency on Aging
5 County Complex Court, Suite 240, Prince William, VA, 22192
Main:
(703) 792-7662
Fax:
(703) 792-4734
Long Term Care Ombudsman
Senior Connections, The Capital Area Agency on Aging
1300 Semmes Avenue, Richmond, VA, 23224
Main:
(804) 343-3000
Fax:
(804) 649-2258
Long Term Care Problem Assistance
Senior Services of Southeastern Virginia
2551 Eltham Avenue, Suite Q, Norfolk, VA, 23513
Main:
(757) 222-4542
Toll Free:
(800) 766-8059
Fax:
(757) 461-1068
Long Term Care Problem Assistance, Ombudsman
Seniors First, The Shenandoah Area Agency on Aging
207 Mosby Lane, Front Royal, VA, 22630
Main:
(540) 635-7141
Fax:
(540) 636-7810
Long Term Care Ombudsman Program
Southern Area Agency on Aging
204 Cleveland Avenue, Martinsville, VA, 24112
Main:
(276) 632-6442
Toll Free:
(800) 468-4571
Fax:
(276) 632-6252
Long Term Care Ombudsman, Williamsburg
Bay Aging
100 Parker View Court, Williamsburg, VA, 23188
Main:
(757) 220-1577
Fax:
(804) 758-5773
Ombudsman
Central Virginia Alliance for Community Living, Inc.
501 12th Street, Lynchburg, VA, 24504
Main:
(434) 385-9070
Toll Free:
(866) 255-6868
Fax:
(434) 385-9209
Long Term Care Problem Assistance
District Three Governmental Cooperative
4453 Lee Highway, Marion, VA, 24354
Main:
(276) 783-8157
Toll Free:
(800) 541-0933
Fax:
(276) 783-3003
Long Term Care Ombudsman Program
Mountain Empire Older Citizens, Inc. (MEOC)
1501 Third Avenue East, Big Stone Gap, VA, 24219
Main:
(276) 523-4202
Toll Free:
(800) 252-6362
Fax:
(276) 523-4208
Northern Virginia Long-Term Care Ombudsman Program
Virginia Office of State Long-Term Care Ombudsman Program
12011 Government Center Parkway, Suite 708, Fairfax, VA, 22035
Main:
(703) 324-5861
Fax:
(703) 653-1796
Statewide and Nationwide
Consumer Protection and Advocacy
Organizations that promote consumer protection services and advocacy and may provide consumer education. In many situations, this information can be used to file complaints on the consumer’s behalf.
Health Promotion Programs Referral
DARS, Office for Aging Services, Division of Community Living
1610 Forest Avenue, Suite 100, Richmond, VA, 23229
Main:
(804) 662-9333
Toll Free:
(800) 552-3402
Fax:
(804) 662-9354
Equal Protection Litigation, Lobbying and Public Education
American Civil Liberties Union of Virginia (ACLU)
701 East Franklin Street, Suite 1412, Richmond, VA, 23219
Main:
(804) 644-8022
Fax:
(804) 649-2733
Consumer Protection
Consumer Financial Protection Bureau
1700 G Street NW, Washington, DC, 20552
Main:
(202) 435-7000
Toll Free:
(855) 411-2372
Advocacy, Virginians With Disabilities Act (VDA)
disAbility Law Center of Virginia (dLCV)
1512 Willow Lawn Drive, Suite 100, Richmond, VA, 23230
Main:
(804) 225-2042
Toll Free:
(800) 552-3962
Fax:
(804) 662-7057
Third Party Notification Program
Dominion Energy
600 East Canal Street, Richmond, VA, 23219
Main:
(866) 366-4357
Toll Free:
(800) 562-8419
Counseling, Advocacy and Investigations, Discrimination
Equal Rights Center
11 Dupont Circle, Suite 450, Washington DC, DC, 20036
Main:
(202) 234-3062
Toll Free:
(866) 719-4372
Fax:
(202) 234-3106
Consumer Education on End of Life Legal Document Preparation
Faith to Fate Community Ministries, Inc.
7400 Beaufont Springs Drive, #323, North Chesterfield, VA, 23225
Main:
(804) 672-4961
Fax:
(804) 447-9746
Consumer Protection
Federal Trade Commission
600 Pennsylvania Ave NW, Washington, DC, 20580
Main:
(202) 326-2222
Do Not Call Registry
Federal Trade Commission
600 Pennsylvania Ave NW, Washington, DC, 20580
Main:
(202) 326-2222
Advocacy For Quality Care
KEPRO
5201 West Kennedy Boulevard, Suite 900, Tampa, FL, 33609
Main:
(888) 319-8452
Toll Free:
(844) 455-8708
Hotline for Poison Emergency
National Capital Poison Center
3201 New Mexico Ave., Ste. 310, Washington, DC, 20016
Fax:
(202) 362-8377